User Researcher


Hi, we are CreditBook!

Posted on: 
January 13, 2022

Currently being used by hundreds of thousands of micro businesses across Pakistan in a matter of months, our customer centric approach has built trust with our users to help them digitise their businesses through technology. CreditBook is a digital ledger  that tracks bookkeeping and credit collection. With close to 1 million users and two  mentions in the Forbes 30 Under 30 list this year, we are just getting started! We are always looking for ambitious individuals to add to our team, from anywhere in the  world. If this is an opportunity that resonates with you, and you want to be at a  company that puts impact and customers first with operators that have had success  in Pakistan and Europe, then continue to read below!

Who are we looking for?

As a User Researcher at CreditBook, you'll partner with product designers, product managers, engineers, and data analysts to envision, build and scale one of the fastest growing B2B companies in MENAP.

Our ideal candidate is ambitious and motivated, with a passion for solving wicked problems and turning them into simple and engaging experiences. Are you someone who values human-centred design frameworks? Do you enjoy collaborating and brainstorming with people from multidisciplinary backgrounds? Do you experiment with ever-evolving product design trends and best practices? Then keep reading! 👀

How you’ll make an impact

  • Work closely with the Product and Design team daily to prioritise research projects and approaches for high-impact research in iterative cycles
  • Scope and conduct user experience/design research studies applying various qualitative and quantitative methods
  • Generate insights that both power ideation and inspire intuitive and inclusive design for diverse groups of people (rural/urban; SMEs/MSMEs)
  • Work collaboratively with the Data and Customer Success teams to triangulate your research findings with other existing data sources
  • Synthesise, report and communicate research findings to make practical design recommendations and help drive product, design and strategic decisions
  • Serve as a user advocate within CreditBook and help evangelise a user centred perspective and alignment across the company
  • Stay abreast of innovations in UX best practices, tools and topics of interest to the UX community and help to infuse them back into the organisation.

What we’d love to see

  • 1-2 years of working experience in user research, usability testing or product design  — experience from tech-product companies is a bonus
  • Bachelors (or Masters) in Computer Science, HCI, Design, Design Thinking, Cognitive Science, Psychology, Behavioural Sciences, Communications/Marketing, Anthropology, Interaction Design or a related field preferred but not mandatory. (Equivalent work experience is also accepted.)
  • Experience conducting moderated and unmoderated user experience / design research for a wide range of experiences and digital devices
  • Experience working with both evaluative and generative design research with a deep understanding of methodologies and study design and limitations
  • Comfortable with analysis and synthesis of research findings into concrete insights and durable frameworks
  • Comfortable with providing coaching and guidance for designers and product managers in running their own studies
  • Experience handling multiple concurrent studies while proactively seeking research opportunities and advising various stakeholders
  • Collaborative and proactive attitude, great communication skills, and an open, growth-oriented attitude
  • Experience designing for diverse groups of people (rural/urban; SMEs/MSMEs)
  • Comfort with everyday field research and a keen interest in holding conversations with diverse groups of people to understand their behaviours and needs.
  • The ability to think and envision how things should work/ move/ interact with users to create a delightful experiences
  • Comfort with prototyping tools — experience in using Figma is preferred

Benefits & Compensation:

  • Competitive salary with health benefits
  • Internal and external Masterclasses from individuals at Facebook, Google, Pinterest, etc.
  • Become part of a multicultural team, spread across 3 continents
  • We believe in a remote first culture. Work when you want, how you want -- onsite or remote or both!
  • A laptop budget
  • Company retreats every so often

If you’re still nodding your head in agreement and this seems like a good fit, apply away— we’re looking for you!

Apply now

Apply now

If this seems like a good fit, don’t hesitate to reach out — we’re looking for you!

Apply now